If you are looking for a way to apply for a driving licence in Kenya, you will be happy to know that the National Transport and Safety Authority (NTSA) has made it easier for you.
NTSA has synchronised driving licence services and test booking applications on the eCitizen platform, the online government services portal.
This means that you can access all the services you need with one login and one payment.
Some of the services that you can access on the eCitizen platform are:
- Application for provisional driving licence
- Application for foreign driving licence conversion
- Application for smart driving licence
- Application for driving licence renewal test
These services are available for both new and existing drivers who want to upgrade or renew their licences.
NTSA says that this move will create efficiency in service delivery and enhance the customer service experience.
NTSA also says that it will rely on various integrations with state agencies to facilitate the authentication of information and persons accessing its services.
How to Apply
To apply for any of the driving licence services on the eCitizen platform, you need to follow these steps:
- Visit www.ecitizen.go.ke and sign in using your eCitizen credentials.
If you don’t have an account, you can create one by registering with your ID number and phone number.
- Pick the NTSA services option from the list of available services.
Alternatively, you can access the eCitizen services through the NTSA website – www.ntsa.go.ke and pick the eCitizen platform option.
- Choose the service that you want to apply for from the list of options.
For example, if you want to apply for a smart driving licence, click on Smart DL (three years).
- Fill in the required details and upload any supporting documents if needed.
For example, if you are applying for a foreign driving licence conversion, you will need to upload a copy of your foreign driving licence and passport.
- Pay the required fee using any of the available payment methods such as M-Pesa, Airtel Money, debit card or credit card.
- Confirm your application and wait for a confirmation message from NTSA.
You will also receive an email with your application details and a reference number.
- Visit any of the NTSA offices or Huduma centres nationwide with your ID card and driver’s licence (if applicable) to complete your application.
You may also need to take a biometric capture or a driving test depending on the service you applied for.
If you encounter any difficulty or have any queries, you can contact NTSA through diqueries@ntsa.go.ke or call their toll-free number 0800 692 424.
Also, Read;
- How To Apply For A Birth Certificate Replacement In Kenya
- How To Apply For A Certificate Of Good Conduct In Kenya
- How To Get EACC Self Declaration Form