The Kenyan government, led by Treasury and Economic Planning Cabinet Secretary Njuguna Ndung’u, has announced a significant change in accessing government services on the e-Citizen platform.
Ndung’u revealed through a gazette notice that users seeking government services on the platform will now have to pay a nominal administrative fee for each transaction.
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Here are the details of the services and their associated charges:
- Transactions below Sh.199 will incur a Sh.5 fee.
- Transactions between Sh.200 and Sh.299 will be charged Sh.10.
- Transactions between Sh.300 and Sh.499 will carry a fee of Sh.15.
- Transactions between Sh.500 and Sh.699 will have a Sh.20 fee.
- Transactions between Sh.700 and Sh.999 will be charged Sh.25.
- Transactions over Sh.1000 will incur a Sh.50 fee.
For transactions in foreign currency, a flat fee of 1 US dollar (equivalent to Sh.156 at the current exchange rates) will apply.
CS Ndung’u emphasized that these changes became effective on December 14, 2023.
However, the Cabinet Secretary mentioned that pro-rated charges could be waived for specific services at his discretion.
The e-Citizen platform serves as the primary channel for citizens and other individuals to access and make payments for various government services.
This platform is seamlessly integrated with electronic payment methods such as mobile money, electronic bank payments, wallets, debit/credit cards, and real-time gross settlements (RTGS).
These developments align with the government’s directive that all ministries must comply with and raise awareness about migrating all government services to the e-Citizen platform by December 31, 2023.
Secretary to the Cabinet Mercy Wanjau, in early December, urged all Cabinet Secretaries to inform the public about the 16,000 services expected to be available on the e-Citizen online platform, emphasizing the importance of meeting the set deadline.
Kenyan Citizens Face New Access Fees For Government E-Services, Kenyan Citizens Face New Access Fees For Government E-Services
