The National Transport and Safety Authority (NTSA) has issued a new directive urging motorists to collect their unclaimed logbooks and number plates.
In a statement released on Thursday, September 26, NTSA revealed that thousands of these documents remain uncollected at various offices across the country.
The authority is calling on vehicle owners, companies, dealers, and financial institutions to retrieve their reflective number plates and logbooks from the specific offices they selected during the application process.
“Thousands of number plates and logbooks remain uncollected across NTSA offices,” the statement read. NTSA is urging those concerned to ensure they collect the necessary documentation to avoid further delays.
To collect number plates, applicants are required to present their old number plates along with valid identification documents. For logbooks, the previous logbook and an ID must be submitted at the designated collection centers.
NTSA has also provided a timeline for the collection process. Motorists can collect their number plates seven days after submitting an application, while logbooks will be ready for collection three days after receiving approval.
In an earlier update on August 3, NTSA directed Kenyans to visit their website to track the progress of uncollected number plates.
Access to the online portal does not require registration, and users can easily check the location of their Smart Driving License (Smart DL) or number plate for collection.
The platform also allows users to escalate any issues related to Smart DL or number plate service applications.
This latest directive is part of NTSA’s ongoing efforts to streamline vehicle documentation processes and ensure timely collection of critical documents by motorists.
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