Interior Cabinet Secretary Prof Kithure Kindiki has promised that the government will clear all the pending passport applications at Nyayo House within the next 10 days.
He made this announcement outside Nyayo House while discussing efforts to remove corrupt practices and improve the passport application process.
Prof Kindiki assured Kenyan citizens that any delays in passport processing would be resolved within the next 10 days.
He also mentioned that Nyayo House, which has faced allegations of corruption and mistreatment of passport applicants, will undergo a clean-up process, including the installation of new equipment to ensure smoother operations.
He explained, “We have made arrangements for more equipment. The new equipment has not arrived…
As you are aware we must use the government procedures of procurement and so our hands are tied to how fast we can do some things.”
As part of the reforms, Prof Kindiki revealed that the Kenya Kwanza administration is working to increase the number of customer service staff and provide better facilities for special groups like pregnant women, breastfeeding mothers, and persons with disabilities.
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He stated, “Mainly it is the management of the case log that we are working on, and every day we are working better and better…in 10 to 11 days from now, we will even make other administrative changes here including the numbers of our customer care personnel but also separate facilities for expectant mothers, lactating and persons with disabilities…we feel we are not doing well in that area.”
“We will have more spacious banking halls separating applicants who are foreign nationals and Kenyan citizens .”
Additionally, there are plans to create more space in the waiting areas, with separate sections for foreign nationals and Kenyan citizens.
Last week, Prof Kindiki revealed that there were 58,000 pending passport applications, with approximately 5,000 passports being processed daily by the Department of Immigration and Citizen Services.
He emphasized his commitment to cleaning up Nyayo House and making significant improvements to the passport application process.
“I will clean up Nyayo house once & for all,” CS Kithure told the committee, “We will seal off Nyayo house & name it a scene of crime.
How do Kenyans cue from 6 a.m.? It won’t be business as usual.
We must clean up Nyayo house,”
