National Police Service Commission (NPSC) Chairman Dr. Amani Yuda Komora urged the Kenya Police Service to fast-track the digitisation of police abstracts, enforce strict public service vehicle (PSV) safety standards and support the creation of a specialised insurance dispute-resolution mechanism.
This, he said, will promote market stability and enhancing public confidence in the transport sector.
Dr. Komora, who spoke during the 25th anniversary celebrations of Africa Merchants Assurance Company (AMACO) in Nairobi, said outdated manual processes within the police service continue to cost insurers significant revenue.
He said despite wider national efforts to automate government services, key enforcement and reporting systems in the transport sector remain largely manual, creating loopholes that enable fraud and slow down investigations.
“At a time when the entire public sector is shifting to digital operations, the police service must also align its processes. Digitising police abstracts, passenger manifests, and traffic occurrence books will enhance efficiency and strengthen public trust,” Dr. Komora said.
He also appealed to law-enforcement officers to heighten road-safety vigilance as the country enters the festive season, a period often marked by increased travel and a spike in road accidents.
Dr. Komora highlighted recurring issues such as poor vehicle maintenance, overloading, and widespread non-compliance with PSV safety standards, stressing the need for a coordinated approach between police, insurers, and transport operators.
The event, held at a Nairobi hotel, was attended by First Lady Rachel Ruto, AMACO Chief Executive Officer Esther Mugure, and other senior industry leaders.
AMACO leadership used the occasion to reflect on the company’s 25-year journey, which has seen it grow into a reputable second-tier insurer with a strong national footprint.
Board Chairman Michael Mure said the firm is now positioning itself for regional expansion as it works toward achieving tier-one status.
Mure reported that AMACO has paid out Sh1.1 billion in claims this year, underscoring the company’s commitment to meeting its obligations to clients.
He added that the insurer has recorded notable growth, with gross underwritten premiums increasing to Sh3.6 billion in 2025, up from Sh3.3 billion the previous year. He expressed confidence that the company is on track to close the year with at least Sh4 billion in gross written premiums, against a target of Sh5 billion.
“As we look to the next 25 years, AMACCO should—and shall—be a tier-one company with a strong regional presence. We are merchants who want to conquer Africa, and we aim to conduct our business with total integrity,” Kenga said.
Dr. Komora reiterated that digitisation of police processes will play a central role in curbing insurance fraud and improving service delivery.
He emphasised that embracing technology and enforcing compliance will help safeguard both the transport sector and the insurance industry as they navigate emerging risks and growing public expectations.
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