The Policyholders Compensation Fund (PCF) has finally opened a long-awaited payout window for customers and claimants affected by the collapse of Trident Insurance Company Limited.
From April 14, 2026, the Fund activated its online claims portal, paving the way for compensation in line with its mandate to protect policyholders when insurers fail or are placed under statutory management.
In a notice from the Managing Trustee, compensation has been capped at KSh 500,000 per verified claim, reflecting the legal limits governing such payouts.
This move follows regulatory action by the Insurance Regulatory Authority (IRA), which in March placed Trident, KUSCCO Mutual Assurance Limited, and Corporate Insurance Company under statutory management after persistent financial instability.
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Affected claimants now have a two-year window to submit their applications, with the deadline set for April 2028. Any submissions made after this period will not be considered, adding urgency for policyholders to act swiftly.
Despite ongoing oversight efforts, the insurers failed to meet required capital thresholds, prompting intervention. PCF has since taken over operations, overseeing claims verification, liability assessments, and the structured settlement of obligations.
The rollout of these payments is expected to test public confidence in Kenya’s insurance sector, which has come under increasing scrutiny over governance and financial stability concerns.
