The Immigration Services Department recently encountered a setback when its systems experienced a collapse, leading to disruptions in passport application and collection services.
Through its X platform account, the department issued a notice acknowledging the downtime and expressing regret to its clients.
Part of the tweet stated, “We regret to inform our clients that our normal passport application receiving and collection services are currently experiencing downtime.”
Assurances were provided that efforts are actively underway to resolve the issue promptly, with apologies extended for any inconvenience caused.
Additionally, alternative dates for affected applicants will be communicated swiftly to mitigate the impact.
Despite recent efforts to expedite passport processing, such as the receipt of passport booklets in March 2024, this disruption occurred.
Julius Bitok, the Immigration Principal Secretary, emphasized the government’s proactive steps to address the situation.
Bitok mentioned, “We have received printing booklets, which is a crucial measure to improve service delivery in the immigration department. We anticipate the arrival of two new printers by the end of this month, along with over 1 million procured booklets.”Top of Form
He highlighted the acquisition of new passport printers aimed at alleviating the backlog and enhancing service delivery.
Plans were outlined for the imminent arrival of two new printers by the end of the month, accompanied by over 1 million procured booklets.
Bitok underscored the significance of these measures in streamlining operations and ensuring a more efficient process.
It is anticipated that once the systems are fully operational, all applicants will receive their passports within a maximum timeframe of 21 days.
These efforts are aimed at enhancing customer satisfaction and alleviating any delays in passport issuance.
In response to the disruption, the Immigration Services Department issued a statement expressing regret for the inconvenience caused to clients.
They assured affected applicants that alternative dates would be provided promptly as engineers work to resolve the issue.
The department apologized for any inconvenience caused and affirmed its commitment to restoring normal services as soon as possible.
The GPLC Africa Conference: Fostering Peace and Collaboration
Raila Criticizes State’s Poor Flood Preparedness Despite ‘Talking Big On Climate Change’
