Safaricom has confirmed that its M-Pesa PayBill service is currently facing issues.
In a notice released on Tuesday morning, the mobile network provider admitted to a recurring service problem that has impacted certain PayBill payments.
According to Safaricom, “We are experiencing a recurring service intermittency affecting some PayBill payments.
The issue is under resolution by our technical team, and we shall inform you once normal services resume.”
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Customer Notice pic.twitter.com/ynAwIvx7S8
— Safaricom PLC (@SafaricomPLC) January 23, 2024
“We sincerely apologize for any inconvenience caused and thank you for your patience,” the company added.
Starting on Monday, some M-Pesa users reported difficulties in making payments to Kenya Power, the national electricity provider, and encountered obstacles in conducting bank-to-mobile transactions.
Later in the evening, Safaricom announced that the technical issue had been addressed.
In a notice issued at 7:30 PM on Monday, the telecom company stated, “We experienced service intermittency with PayBill payments that resulted in some transactions not being completed on M-PESA.
The technical issue has since been resolved, and we continue to monitor the services closely.”
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