Cab-hailing app Bolt Monday suspended a driver registered to their app who was seen flashing his private parts while driving a female customer.
The company liaised with the National Transport and Safety Authority to take action.
This is after the now-viral video emerged where the driver unzipped his pants when the lady immediately ordered him to stop the car and drop them off.
The lady asked the driver “Why are you undressing? Drop me there” then signaled her friend who was sitting in the backseat saying “Sally! Alight this man is naked.” She then ordered the driver “Drop me.”
The distasteful video which was then later posted on X, formerly Twitter, by former Nairobi Governor Mike Sonko, prompted Bolt to respond.
Bolt said that appropriate action has been taken on the driver and he has been banned from providing any services on their platform.
“We are also actively engaging with the affected rider, and once again take this opportunity to express our sincere concern and empathy over this unfortunate incident,” said Bolt.
They asserted that they value the safety of their customers and will never tolerate such behavior from their drivers.
The company has come under criticism over its mode of operation following breaches in several security-related issues.
Officials at the Ministry of Transport and NTSA have also been blamed for the incidents amid claims of graft.